Privacy Policy

Privacy Policy

Introduction

Welcome to https://emergency-boiler-repair.vibereports.co.uk (referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://emergency-boiler-repair.vibereports.co.uk.
  2. Any mobile or desktop applications developed by us.
  3. Services offered through these platforms, such as customer support, online bookings, and newsletter subscriptions.
  4. Products available for purchase on our websites or affiliated channels.

Please note that this policy does not extend to third-party services or platforms linked from our site, each of which operates under its own privacy policies. We encourage users to review these policies to understand how their data is handled.

Processing Activities

Our Privacy Policy guides interactions when:

  1. You sign up and use our applications as an authorized user.
  2. You visit and navigate through our websites, including linked pages.
  3. You choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: User names, passwords, and contact details used for account creation.
  2. Payment Information: Credit card numbers, billing addresses, and payment history required for transactions.
  3. Financial Information: Bank account details and financial records associated with purchases.
  4. Purchase Information: Product/service orders, order quantities, and purchase frequency.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to enhance user experience and analytics.
  6. Location Data: Geographical coordinates and location-based services usage data (with user consent).
  7. Feedback: Comments, reviews, and survey responses provided by users.
  8. Social Media Information: User profiles, posts, and interactions shared on our social media platforms (if linked to your account).
  9. Product Information: Details about products viewed, added to carts, or purchased on our e-commerce sites.

We obtain this data through direct user input, interaction with our systems, and automated technologies like tracking cookies and pixel tags. Additionally, we may receive personal data from third parties, such as payment processors, who operate in accordance with their privacy policies.

Cookies

We employ cookies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, like secure login and navigation.
  2. Preference Cookies: Remembering user preferences for a personalized experience.
  3. Analytics Cookies: Tracking website usage to improve performance and functionality.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once the retention period expires or when the purpose is achieved, we delete or anonymize the data securely.

Security Measures

To protect your personal data, we have implemented robust security measures:

  1. Encryption: We use encryption protocols to safeguard data during transmission and storage.
  2. Secure Third-Party Processing: Engaging trusted third-party service providers who comply with strict privacy standards.
  3. Access Controls: Restricting access to personal data to authorized personnel only.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. Our services and products are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  1. Access and Rectification: The right to request access to your data and its correction if inaccurate.
  2. Erasure and Restriction: Ability to ask for the deletion or restriction of processing your data under certain circumstances.
  3. Data Portability: Right to receive your personal data in a structured, commonly used format.
  4. Objection and Non-Discrimination: Object to the processing of your data and be free from discrimination based on such objection.
  5. Filing Appeals/Complaints: Right to lodge complaints with relevant data protection authorities.
  6. Withdrawal of Consent: Ability to withdraw consent for data processing at any time.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team via the provided contact details.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effectively communicated through a revised policy posted on our website. We encourage users to review this page periodically for updates.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

Email: [email protected]

Mail: [Your Company Address]

We value your trust in our handling of personal data. This Privacy Policy was last updated on [Date].